Terms of Service

1. About these terms

These terms apply to your use of blindforma.com and to any information, tools or estimates we provide through it. Work we do for you as a client is governed by a written proposal or agreement. If that document conflicts with these terms, the written agreement wins.

By using this site you agree to these terms. If you do not agree, please do not use it.

2. What we do

Blind Forma designs and builds business workflows, such as follow-up, reminders, intake and document-chase automations, inside the tools you already use. We do not provide legal, financial, medical, tax, accounting or regulatory advice.

3. Pilots, builds and fees

• A pilot or first build is a single workflow whose scope, timing and any fee are set out in writing before work starts.
• Where we offer a one-time build, the price is stated in the proposal. Additional workflows are priced one at a time. Ongoing maintenance, if you choose it, is a separate monthly service that you can cancel as stated in the proposal.
• Taxes are extra where they apply. Unless the proposal says otherwise, invoices are due on the dates it states.
• Any guarantee, refund or pay-on-results commitment applies only as written in your proposal or agreement. We do not promise specific revenue, savings or results.

4. Estimates and calculators

Calculators, benchmarks and examples on our site are illustrative. They rely on assumptions and on numbers you enter, and they are not a prediction or a promise of results. Please do not enter personal information about your customers or clients into any calculator or form on our site.

5. Your responsibilities as a client

• You decide what is sent to your customers and clients. Messages we draft or automate are for your review and approval, and you remain responsible for their content.
• You are responsible for following the laws and professional rules that apply to your business, including rules on privacy, advertising, consent to messages, record-keeping and client confidentiality. We will build to the requirements you give us, and you should confirm them with your own advisers.
• You give us the access, accounts and information we need, and you confirm you are allowed to give them to us.

6. Your data

Your business information and your customers' information stay yours. We use them only to provide the services and handle them as described in our Privacy Policy and in our agreement with you.

7. Ownership of the work

When you have paid in full, you own the workflows and content we build specifically for you. We keep ownership of our own tools, templates, code libraries and know-how, including anything we created before or outside your project, and you receive a licence to use them as part of what we delivered.

8. Third-party services

Our work relies on other companies' tools, such as booking, email, messaging, customer record and automation platforms. We do not control them. Their terms apply to your use of them, and they may change or stop working. We are not responsible for outages or changes in services we do not operate.

9. Using this website

Please do not misuse the site: do not attempt to break or overload it, scrape it with automated tools, or copy our content to build a competing service. The content on this site belongs to Blind Forma, and you may not reuse it without our written permission.

10. No warranty

To the fullest extent the law allows, the site and our tools are provided "as is" and "as available", without warranties of any kind, whether express or implied, other than what we state in a written agreement with you.

11. Limit of liability

To the fullest extent the law allows, Blind Forma is not liable for indirect or consequential losses, including lost profits, lost clients or lost data, and our total liability for any claim connected to our services is limited to the fees you paid us for the service that gave rise to the claim in the 12 months before the claim. Nothing in these terms limits a liability that cannot legally be limited.

12. Ending the relationship

Either of us may end a services engagement by written notice, subject to what the proposal says. You pay for work done up to the end date. When our work ends, we return or delete your information as described in the Privacy Policy and your agreement.

13. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Disputes will be handled by the courts of Ontario.

14. Changes and contact

We may update these terms. The date at the top shows the latest version. Questions: andre@blindforma.com.